CS6. Proactively minimise misalignment between the organisations operating model and its environment.

CS 6. Proactive change. Asset sales forced deregulation requiring Government infrastructure entities to transform from employees ‘doing work’ to servicing customers within a cost imperative. Genéne designed and implemented proactive changes management projects for gas, water and electricity across SA and WA. On the WA program Genéne was appointed Manager Operational Excellence. These change projects necessitated changes to processes & systems; people, culture and the organisations’ structure.